Frequently Asked Questions (FAQ)

Why has ProLocators contacted me?
We’ve identified an unclaimed asset that belongs to you or your business. The identified money is non-current, being held by a fiduciary agency, and will require a specific set of actions to reacquire.

Where do unclaimed assets come from?
Unclaimed funds can originate from misdirected or forgotten accounts, financial errors, or neglected transactions. There are more than 100 different types of unclaimed assets and thousands of agencies that have been given control over them.  In many cases, unclaimed assets are simply a result of human or computer error.  Lacking proper identifying information, the unclaimed asset is then placed with various agencies for safekeeping.  

How do I know the money exists?
We confirm the existence of unclaimed assets using reliable paid data sources and by verifying directly with the holding agencies. Once you sign a contingent agreement, we will provide full disclosure and detailed verification of the asset, including its source and status, ensuring complete transparency.

How did ProLocators find me?
We are experts in our field. Our licensed investigators and professional finders use proprietary databases, public records, and paid directories to locate rightful owners with precision.

What services does ProLocators provide?
We simplify recovery of your asset by handling communications, documentation, and any roadblocks to navigate the complexities of each case and ensure a smooth and efficient claim process.

Can I recover this asset without ProLocators?
Depending on the location of the funds, it may sometimes be possible to attempt a recovery on your own. However, the process is often challenging and time-consuming, with a high risk of non-recovery due to:

• Limited Access: We use proprietary databases, paid data sources, and direct verification with agencies—resources that are not readily available to the public.
• Complex Processes: Each claim involves specific documentation and agency requirements that can be difficult to navigate without professional expertise.
  
• Hidden Roadblocks: Many claims face unforeseen hurdles that could delay or prevent recovery if not handled properly.
  

Working with ProLocators ensures a much higher chance of success while minimizing effort on your part. We streamline the entire process, handle all complexities, and only charge a fee after the money is successfully recovered. Let us save you the time and risk while delivering results.

Why trust ProLocators?
With over 25 years of experience, we navigate complex agency requirements to prepare valid claims for expedited approval and payout. There are no upfront costs or fees—you only pay our percentage-based fee after the funds have been successfully recovered. We only win if you do! Transparency and trust are our top priorities.

How do I know this isn't a scam?
We understand your concerns, and we prioritize transparency and trust. ProLocators operates on a contingency basis, meaning you pay nothing upfront and only a small percentage after the successful recovery of your asset. Our team consists of licensed private investigators and professionals with years of experience in asset recovery who follow all legal guidelines. You can also review testimonials from previous clients to learn more about our credibility and successful track record.

How long does recovery take?
Recovery timelines vary, but most claims are resolved within 60–180 days. Our success rate exceeds 97%.

Do I need to sign anything?
Yes. There will be several documents requiring signature throughout the process, beginning with our contingent services agreement.  This agreement allows ProLocators to officially represent your interests in the recovery and claim process.  Under the terms of the contingent agreement there are no upfront costs, and no obligation if the unclaimed money is unrecoverable for any reason.  

What information will I need to provide?
Recovering an unclaimed asset requires specific documentation to prove ownership. At a minimum, you’ll need to provide a picture ID and proof of current and former addresses. Additional documents will be needed and depend on the source and nature of the funds as well as the requirements of the agency holding them.

For example, if you’re an heir to an estate, the process may involve more complex paperwork to verify ownership since the funds were originally held by someone else. Don’t worry—our agents will guide you through each step to ensure the process is as smooth as possible. All information you provide to ProLocators is treated with the utmost confidentiality and safeguarded for your protection.

Is my information secure?
Absolutely. We’ll never ask for sensitive information until we’ve verified the source and existence of your unclaimed funds. Any information we do collect is used solely for recovery purposes, kept confidential, and protected with restricted internal access.

For any additional questions, feel free to contact us!​